RETURN AND REFUND

Returns & Exchange Policy

You have a **30-day window** (calculated from the date of delivery) to request a **return or exchange** for your purchased item. To qualify for a return or exchange, please ensure the following conditions are met:  

1. Item Condition: The product must be **unused, in its original state**, and show no signs of wear, damage, or alteration. It should be in the same condition as when you received it.  

2. Original Packaging: The item must be returned in its **original packaging**, including any tags, labels, protective covers, or accessory boxes that were included upon delivery.  

3. Proof of Purchase: A valid **receipt, order confirmation, or invoice** must be included with the returned package to verify the purchase. Without proper documentation, we may not be able to process your return or exchange.  

Please ensure all requirements are met to avoid delays or rejection of your return request.  

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Return Shipping Fee Responsibility

The responsibility for return shipping costs depends on the reason for the return. There are two possible scenarios:  

1. Return Due to Our Error (Free Return Shipping)
If you received an incorrect item (wrong style/size), a defective product, or a damaged item, KAMSIN Tools(We) will cover the return shipping costs. We will also send you the correct replacement at no additional charge.  

2. Return Due to Customer Preference (Customer Pays Shipping)
If you selected the wrong item, changed your mind, or no longer want the product, you will be responsible for the return shipping fees, as well as any redelivery costs for an exchange.  

Important Note:  
- Original shipping fees are non-refundable once the order has been dispatched. If you request a refund, the initial delivery cost will not be credited back to your payment account.  

Please contact us at: service@kamsintools.com to start the return process.

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Refund Process & Timeline

Upon receiving your returned item, our team will conduct a thorough inspection to verify that it meets our return policy requirements. Once your return is approved, we will initiate the refund to your original payment method (e.g., credit card, debit card, or PayPal).

Important Notes:

• Processing Time: While we strive to issue refunds promptly, the actual posting of funds to your account may take additional time depending on your financial institution’s processing policies.

• Bank Processing Delays: Some banks or payment providers may require 3–10 business days (or longer) to fully reflect the credit in your available balance. This delay is beyond our control, and we appreciate your patience.

For any questions regarding your refund status, feel free to contact our customer service team.

Contact Us

If you have any questions on how to return your item to us, contact us at: service@kamsintools.com